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Category: Desktop Administration & Support Job Type: Contract
Job ID Number: 10337 City/State: Richmond    VA
Job Title: Desktop Engineer - KACE
Job Description: Location: Richmond, VA / 3+ Months CTH

The Desktop Engineer’s primary responsibility will be the architecture, engineering, documentation, rollout, securing and maintenance of Windows 10 in the enterprise environment.

Only Green Card and US Citizen required.

Job Summary:
  • The enterprise environment consists of both physical and virtual desktops.

  • The Desktop Engineer provides tier3 support for support staff and internal users solving any issues at the workstation level and escalating issues to the network team as needed.

  • Desktop patch management, Desktop Security, Application rollouts.

Duties and Responsibilities:
  • In depth knowledge of Microsoft operating systems and applications.

  • In depth understanding of GPOs to include the configuration, documentation and deployment of desktop management GPOs.

  • Office 365 deployment and management.

  • Read and understand technical manuals, procedural documentation, and OEM guides.

  • Experience with building and deploying enterprise desktop images. Windows 10 preferred.

  • Dell KACE.

  • Microsoft SCCM as related to desktop imaging and management.

  • VDI Support.

  • Windows 7 MCSA a must.

  • 7+ years of desktop experience.

  • 5+ years’ experience with corporate desktop migrations.

  • A+, Network+ Certifications.

  • 1-3 years SCCM related to desktop management.

  • Continually exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service.

  • Architect, engineer, document, assist w/ rollout and maintain Windows 10 Enterprise.

  • Manage, configure, install and maintain multiple desktop operating system images.

  • Manage and provide printer/scanner maintenance and support.

  • Maintain spare desktop inventory such as cables, toner, disk drives, ect.

  • Maintain spare desktop pool for all departments enabling a 30 minute or less replacement.

  • Maintain all desktop patches and automated patch processes.

  • Rollout new software through an automated process.

  • Upgrade desktop software as necessary through an automated process.

  • Desktop asset management.

  • Provide backup support for the Helpdesk.

  • Assist in developing long-term strategies and capacity planning formeeting future desktop hardware needs.

  • Direct and Support junior team members.

  • Mobile Device Management.

Knowledge, Skills and Abilities:
  • Customer service oriented.

  • Outstanding interpersonal skills.

  • Ability to provide technical support over the phone.

  • Ability to capture and communicate the context of a situation.

  • Ability to work without direct supervision.

  • Bachelor’s degree - Information Technology

For expedited response, please contact Gurpreet at 804-673-5100 x 30
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