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Category: Support Job Type: Contract
Job ID Number: 10427 City/State: Chester    VA
Job Title: PC/Network Support
Job Description: Location: Chester,VA / Contract.

Client's information Systems sector is seeking a PC Network Support Technician to join their team of qualified diverse individuals.

Local candidates strongly preferred.
ONLY in-person interviews will be requested.

  • Troubleshooting, diagnosing, repairing, installing, maintaining, and upgrading Windows based PCs, laptops, and tablets and printer hardware, and provide secondary support for VOIP technology, servers, security and networks.

  • Perform on-site and remote analysis, diagnosis, and resolution of computer hardware and software incidents and service requests.

  • Install, configure, maintain, and troubleshoot computer and printer hardware in accordance with program Service Level Agreements (includes response times and time to resolve service tickets).

  • Collaborate with other technical SMEs as required to diagnosis problems that may relate to the server or network environment or other technical service area of the client program.

  • Be able to work independently and prioritize work to ensure Service Level Agreements are met.

  • Some agency sites in the coverage area are 24x7 and on occasion require after hour support due to critical outages.

  • Successful candidate must be available to dispatch to assist with critical outages on nights and weekends.

  • In the defined geographic area there are a number of state prisons that are supported.

  • The position requires regular day travel in the support area.

  • A vehicle is not provided but mileage reimbursement is available.

  • The position also requires "touch labor" for other groups such as the network and server teams on the client program.

  • Working with these other groups you should be able to follow instructions provided to you.

  • Technical degree in Computer Science or technology with experience servicing PCs and printers from both hardware and software perspectives.

  • Ability to reimage a PC and experience working with users by remote access tools.

  • You should be able to use tools to open PCs and printers for hardware repairs and reassemble them so they work properly.

  • It is very important to have diagnostic skills to work from very minimal information, quickly determine the cause of a problem and be able to develop and execute a plan for resolution.

For expedited response, please contact Dipen at 804-673-5100 x 38
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