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Category: Business Analyst Job Type: Contract
Job ID Number: 10480 City/State: Richmond    VA
Job Title: Business Process Analyst
Job Description: Location: Richmond, VA / Contract

The Business Process Analyst (BPA) will work to ensure that business processes and supporting systems continue to meet business needs. BPA must be able to work collaboratively with the business areas, Audit&Risk and IT to facilitate existing process changes to drive efficiency and effectiveness.

Local candidates strongly preferred.
Must be available for face to face, NO skype, NO exceptions.

Skills Needed:
  • Excellent written and verbal communication skills, including active listening skills.

  • Excellent ability to think and respond quickly and effectively to unfamiliar subjects or scenarios, including through asking relevant questions and conducting appropriate research.

  • Excellent relationship-building and negotiation skills.

  • Excellent organizational skills.

  • Excellent writing skills and adept at writing policies and procedures and adhering to style guides.

  • Effective ability to find pertinent information online or through other references.

  • Effective problem solving skills.

  • Ability to communicate and interact effectively at all layers of the organization.

Responsibilities:
  • The BPA is a hands-on worker who will drive the creation and documentation of current state business process models including human-to-human interaction, human to system interaction and system-to-system interaction.

  • This position will do asignificant amount of work with the business to create and/or edit policies and procedures that support the business process.

  • The process mapping may also incorporate document content, use of business information/data, use of business rules, visual representation for the business staff and incorporate upstream/downstream process(es) and links to external organizations.

  • The BPA will work with the business process owner, process manager and subject matter experts (SME’s) to identify process waste such as bottlenecks and redundant tasks, control gaps and risks in the current state process(es) and will develop models of the future state process with optimized changes and minimal impacts to other processes and/or technology systems.

  • The BPA will work with the Director of PE to identify recommendations for process changes, personnel resources and skills, policy, supporting procedures, goal and rule changes along with metrics to measure the impact of process changes.

  • Business Process Models – document and map business processes uses standard Visio diagrams and Six Sigma tools.

  • Create current state process maps, supporting documentation, and the future state process.

  • Business Process Mapping Work Session Results – Facilitate and lead work session to elicit details about the current process and supporting policy and procedures.

  • Document the results using diagrams (ex: swim lane, use case diagrams, Six Sigma tools such as SIPOC, FMEA, Control Plans, Control Charts) and detail information about the process both current state and desired future state.

  • Include data inputs, outputs, and gaps.

  • Work with the Director of PE to identify opportunities for Business Process changes that address waste and risk opportunitiesand help explain to the process stakeholders how this relates back to supporting the organization goals, strategies and outcomes.

  • Perform Root Cause Analysis of waste and risk impacts through tools such as 5 Why’s, Fishbone Diagrams, and Pareto Analysis.

  • Business Process Change Impact Assessment – working with the business area SME’s and process owners, identify process gaps and risk.

  • Determine upstream and downstream processes that may be impacted by changes to the current process.

  • Identify system impacts.

  • Document the desired future state for the process and create a recommended path for the process change.

  • Assist business process managers with creating policies and procedures to support current, changing and or new processes.

  • Assemble Change Management plans to communicate process changes to business stakeholders at all levels in the organization and increase organizational engagement.

  • Suggest process flow, people resources and skills, policy, procedures, Standard Work, Load Balancing Diagrams and other possible changes necessary to achieve the desired state.

  • Encourage and work with the process stakeholders to create metrics that will demonstrate the effectiveness/efficiency of process improvements.

  • Educate the process stakeholders on how to identify and solve process challenges through the simulation of different scenarios and analysis of performance metrics.

Education:
  • BA/BS required in one of the following areas of Business Analysis, Business Management, Information Systems or equivalent working experience.

  • 5 years of experience as a business process analyst.

  • Preferred Six Sigma green belt.

  • Experience working in a mortgage or financial organization is preferred.

  • Adept at using multiple facilitation and inquiry methods and techniques when working with users and SME's in the business.

  • Knowledge and experience with Lean Management and/or Lea Six Sigma methodology and tools.

  • Inquisitive nature and demonstrated strength in collaborating with business users at all levels in the organization.

  • Proficiency in researching best practices/processes compared to industry peers.

  • Experience with defining business outcomes related to BPI and establishing future state measures/metrics.

  • Proficiency with MS Office, Visio and/or other business modeling tools and business process modeling notation (BPMN), MS SharePoint, MS Outlook.

For expedited response, please contact Gurpreet at 804-673-5100 x 39
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