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Category: Telecom Job Type: Contract
Job ID Number: 10482 City/State: Chester    VA
Job Title: Service Owner - Voice and Video
Job Description: Location: Chester, VA / Contract.

The Service Owner - Voice and Video functions as the client business owner for delivery of Voice and Video strategies, process and programs.

Local candidates strongly preferred.
Must be available for face to face, NO skype, NO exceptions.

Skills Needed:
  • 7 years of experience in Voice and Video services technologies, standards and practices required.

  • 7 years of experience in ability to oversee voice and video services lifecycle from strategic planning to operations and financials required.

  • 7 years of experience in service management including contract and vendor management in an outsourcing or shared service environment required.

  • 5 years of experience in SLA's internal and external required.

  • 7 years of experience in perform voice and video technology and operational assessments required.

  • 5 years of experience in project management methodology to interpret complex information and provide informed analyses required.

Description:
  • Serves as the subject matter expert for defining client voice and video services portfolio.

  • Participates in the IT leadership and relationship management discussion about the shape and contents of the voice and video portfolio.

  • Accountable for oversight of delivery quality, improving service processes, and continually enhancing and aligning services with evolving customer needs and market offerings.

  • Monitoring of SLA’s and OLA’s for compliance with agreed to Data Collection Documents (DCDs).

  • Monitoring invoices to ensure accuracy and compliance with RU definitions.

  • Extensive knowledge and experience with Voice and Video services technologies, standards and practices.

  • Ability to oversee the Voice and Video services lifecycle from strategic planning to operations and financials.

  • Voice and Video expertise required to specify business requirements for current & future services.

  • Ability to perform Voice and Video technology and operational assessments to manage portfolio.

  • Excellent technical awareness and understanding of technology and process for managing Voice and Video services including applications in use.

  • Understands business priorities and the business criticality of Voice and Video platforms and applications.

  • Understands best practices in service management including contract and vendor management in an outsourcing or shared service environment.

  • Proven ability to manage delivery of services to negotiated Service Level Agreements (internal and external).

  • Skilled in oral and written communication as it pertains to interpreting technical information and business needs.

  • Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems.

  • Proven ability to manage projects using project management methodology, interpret complex information and provide informed analyses.

  • Understanding of outsourcing contracts and the service delivery management implications.

  • Experienced in creating and managing budgets and managing complex technical operational environments.

For expedited response, please contact Karunish at 804-673-5100 x 37
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