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Category: Helpdesk Job Type: Contract
Job ID Number: 10650 City/State: Washington,    DC
Job Title: Senior Help Desk Specialist
Job Description: Location: Washington, DC/ 12+ Months Contract

The client seeks a senior-level experienced support specialist to join its user and desktop support team. The candidate will provide onsite desktop support to a user base of approximately 600, located in the Washington, DC and at remote sites.

Local candidates strongly preferred.
ONLY Green Card and US Citizen required

  • Senior Help Desk Specialist supporting MGT/DFM.

  • The candidate shall demonstrate strong technical knowledge and experience with setup, support, configuration, and troubleshooting for Microsoft Windows 10, Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Microsoft Project/Visio, HP Desktops/Laptops/Tablets, iPhones and iOS.

  • A successful candidate shall have professional experience in using Active Directory; Powershell with scripting; using SCCM to manage workstations and laptops; and to create and modify software packages for deployment; and design and support non-standard Windows 10 configuration as needed.

  • A successful candidate shall interface with internal customers of varying technology acumen and interface with other technical support teams within the Client.

  • The candidate shall demonstrate ability to follow standard operating procedures and processes through past work experience and assist the team in automating processes where possible.

  • The candidate shall have experience managing support efforts using a ticketing system such as Remedy, FootPrint, CA Service Desk, PHIRE, or ServiceNow.

  • The candidate may be called upon to provide occasional support over some nights and weekends.

  • The candidate may be asked to serve as a team lead over the contracted support team.

  • The candidate should be Senior Help Desk Specialist, with the following set of specific knowledge and experience:

  • At least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment.

  • At least five (5) years of experience in troubleshooting (i.e. resolving problems with software, hardware, configurations, software installations, imaging of laptops/desktops/tablets, scripting etc.)

  • At least two (2) years of experiencing managing a help desk.

  • Shall be customer service oriented and self-motivated.

  • Demonstrate analytical and problem-solving skills.

  • Strong interpersonal and communication skills who can work with people at various levels of the organization.

For expedited response, please contact Karan at 804-999-5641
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