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Category: Administrator Job Type: Contract
Job ID Number: 10661 City/State: Richmond    VA
Job Title: Business Systems Analyst
Job Description: Location: Richmond, VA/ 12+ Months Contract

Client is seeking a Business Systems Analyst in there ITBA DES & Enterprise Applications department. This position will provide support to our Shared Services, Facilities, and Travel/Aviation Organizations. The individual in this position will provide support for internal customers, and their applications/processes including second level HelpLine support. This individual will also be assigned to support client IT projects, and enhancements.

Local candidates strongly preferred.
Only Green Card and US Citizen required

Description:
  • This position is critical to the ITBA DES department in supporting the current and planned workload for the organizations supported.
  • Perform other duties as assigned.

  • Develops and maintains credibility, and effective working relations, with both user and IT personnel.

  • Demonstrates to clients an understanding of business problems, IT strategies, issues, and priorities.

  • Participates in less complex technical studies to evaluate business requirements, and recommends solutions.

  • Works with an individual business unit on multiple project assignments.

  • Requires guidance in complex problem areas. Errors may cause minor delay, expense, and disruption.

The successful candidate will possess the following skills and abilities:
  • 3+ years experience working with applications.

  • 3+ years experience developing process maps, gathering business requirements with strong emphasis on researching and understanding complex issues, root cause analysis, and application testing.

  • Demonstrated ability to work with business partners through verbal, written and interpersonal communications including working with clients to gather requirements, develop technical specifications, configuration, unit/regression testing, and performing change management activities.

  • Demonstrated ability to research and understand issues and troubleshoot to find root cause through logical and analytical thinking to provide second and third level support for inquiries submitted to the IT Help Line; utilize Quality Center for documenting and tracking work requests, and use of Service Now for Helpline related requests.

Technical Knowledge (strongly preferred):
  • Experience with Fleet management systems – such as M5 or FA Suite

  • Advanced adherence to formal testing techniques/methodology, consistently delivering work product/deliverables

  • Adherence to formal Change Management Policies

  • Demonstrated ability to work independently as well as capital projects and O&M efforts for multiple facets of a client area.

  • Experience working in and/or leading multi-disciplinary work teams/groups.

  • Includes working with clients to gather requirements, develop technical specifications, configuration, unit/regression testing, and performing change management activities.

  • Demonstrated ability to research and understand issues and troubleshoot to find root cause through logical and analytical thinking to provide second and third level support for inquiries submitted to the IT Help Line; utilize Quality Center for documenting and tracking work requests, and use of Service Now for Helpline related requests.

  • Strong desire and aptitude to learn Shared Services, Fleet Management, and Travel and Aviation applications, along with enthusiasm for continuous learning and curious nature that lends to troubleshooting and problem solving.

  • Education Preferred: Bachelor degree or other education in Information Systems, Mathematics or Business, or the equivalent technical experience is desired.

For expedited response, please contact Karan at 804-999-5641
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